Set Up by Real People: What Actually Happens on Pazira's 15-Minute Setup Call

No software, no flowchart

Most business owners hear "phone receptionist" and picture a complex setup wizard. Menus to click through. Scripts to write. Settings you are supposed to get right on your own, at 10pm, after a full day of jobs or appointments.

That is not how Pazira works.

Setup happens on a 15-minute call with a real person at an Australian-owned business. You talk, they listen, and they set things up for you. You do not touch a dashboard until you want to.

The 15-minute setup call

Think of it less like onboarding software and more like briefing a new receptionist on their first morning.

The person setting up Pazira will ask about your trading hours — including whether Saturdays are different, or whether you take after-hours calls for urgent jobs. They will ask what services you actually offer, in your own words, not generic category labels. They will ask about your service area, or your standard pricing ranges, if that is something callers usually ask about upfront.

Then they will ask the question that matters most: what do your callers actually ask?

Every trade, practice, and office has its own recurring questions. An electrician gets asked about call-out fees. A clinic gets asked about appointment length and whether a doctor's referral is needed. A salon gets asked about colour consultations. A real estate agent gets asked about inspection times. None of that is left to guesswork — it is exactly what this call is for.

What Pazira learns about your business

By the end of the call, Pazira is not working from a generic template. Pazira works from your hours, your services, your pricing ranges, and the specific questions your callers tend to raise — plus how you want bookings or appointments handled, whether that is locking in a time slot or taking details for you to confirm later.

Illustrative example with sample data: Imagine a plumbing business called Site & Sound Plumbing (an invented business name used here for illustration only). On the setup call, the owner explains that weekday hours run 7am–4pm, that burst pipes count as an urgent call-out with a set fee, and that routine jobs get booked for a two-hour window. Once that is captured, when a caller asks "do you charge extra for an urgent job on a Sunday?", Pazira can answer with the actual detail — not a generic response.

The test call checkpoint

Once setup is complete, there is one more step before anything goes live: you press Test call to my mobile in your Portal, and Pazira rings you.

This is the moment you hear exactly what your callers will hear. You can check that trading hours are right, services are listed accurately, and answers match what you told the setup team.

Confidence should not rely on guesswork. Business owners are not being asked to assume that the setup worked — you can hear it for yourself, on your own phone, before real customer calls come through.

If something needs adjusting — a price range that changed, a service you no longer offer — this is the time to update it, before a caller experiences it.

Matching minutes to your business, and getting calls to Pazira

Part of the setup conversation is also about fit: selecting a plan that matches how your phone rings.

Pazira's plans are built around monthly minutes, calculated at two minutes per call, as published at pazira.com.au/pricing:

• After-Hours — $49.99 + GST a month, 100 minutes, evenings from 5pm, weekends and public holidays
• Plan 99 — $99 + GST a month, 400 minutes (about 200 calls)
• Plan 249 — $249 + GST a month, 1,000 minutes (about 500 calls)
• Custom — from $499 + GST a month

If a particularly busy month pushes you over your plan's minutes, a single grace month covers you once, up to double your plan's included minutes — so one busy stretch does not disrupt your service.

Call forwarding options

Getting calls to Pazira relies on standard mobile carrier diversion settings, which forward incoming calls when you are busy, unanswered, or outside trading hours. How call diversion behaves and the exact steps required can vary depending on your carrier, mobile plan, or handset settings. For confirmed carrier-specific steps, refer to official guides from providers such as Telstra, Optus, or Vodafone. The setup call is also a clear point to test and confirm that your mobile call forwarding operates as expected.

Try it before you commit

All of this — the setup call, the test call, and selecting your plan — sits inside a 7-day free trial. You put a card on file, you can cancel in two clicks, and trying the service involves no long-term commitment.

That is the purpose of a setup call with a real person: so that when Pazira answers your phone for a customer, Pazira already speaks with accurate knowledge of your business.

Try the "Call me now" demo at pazira.com.au to hear Pazira answer within seconds (using sample scenarios rather than real caller data), or start your 7-day free trial and book your 15-minute setup call.