Terms & Conditions

1. About these terms

These terms apply to the Pazira website, the “Call me now” demo, the 7-day free trial, every Pazira plan, and the add-ons and one-off projects you buy from us. “Pazira”, “we”, “us” and “our” mean Ozthropic, the Australian-owned business that builds and runs Pazira.

Pazira is sold to businesses. Prices are shown without GST; GST at 10% is added to your invoice. Custom plans, and anything that is not bought in your Pazira account, are agreed with you in writing; where that agreement says something different from these terms, it applies to that work.

2. What Pazira is

Pazira is an AI receptionist: software that answers calls to your business, takes details, books appointments and texts you a summary. Pazira is not a person, and callers who ask are told so.

Pazira can misunderstand or mishear. You remain responsible for your business, your customers and any appointment or promise made on your behalf, and for checking summaries when something matters.

Pazira is not a phone company. You keep your own phone service and your own number; any call forwarding is set up with your phone provider, and your provider’s terms and charges apply to it.

3. The demo

The “Call me now” demo sends one text with a code to an Australian mobile you control, then places one call to that number. By ticking the box you confirm the number is yours and that you have read these terms. One demo per number per day and up to three codes a day; calls end after three minutes.

Demo calls are recorded and transcribed so we can check quality, and so that you can be called back if you ask. Recordings, transcripts and summaries are kept for 12 months, then deleted. The demo is a taste of the service, not a promise of exactly how Pazira will answer for your business.

The demo is not a request to receive marketing. We will not use your number for advertising or call you again unless you ask us to.

4. Not for emergencies

Pazira, the demo and our booking tools are not emergency services and cannot contact emergency services. In an emergency, hang up and call 000. You must not present a line answered by Pazira as an emergency line.

5. Your plan and your minutes

Each plan includes a set number of answered minutes a month, shown on the pricing page. Minutes are counted per answered call, rounded up to the next whole minute. Unused minutes do not carry over. Your account shows the minutes used, the minutes left, the day they reset and the days remaining.

Where a plan says “24/7” it answers at all hours; After-Hours answers weekdays 5pm–7am, weekends and public holidays.

6. The grace month

The first time you go over your plan’s minutes in a month, Pazira keeps answering that month at no extra charge, up to twice your plan’s minutes. After that month we tell you, and offer you the plan that fits your use. You can stay on your plan or cancel before any change takes effect. The grace applies once per customer.

7. Free trial, renewal and payment

New plans start with a 7-day free trial with a card on file; nothing is charged during the trial. This is a subscription: unless you cancel before the trial ends, your card is charged the plan price plus GST on the day the trial ends, and then again at the start of every month (or every year, if you chose yearly) until you cancel. Yearly plans are charged for the year in advance. We text you two days before your first charge. You can cancel before it in two clicks, from your account.

Payment is taken by card through Stripe. If a payment fails we retry and tell you; if it stays unpaid for 7 days we may pause Pazira until it is settled, and we will tell you before we do.

We may change prices or these terms. We will tell you in writing at least 30 days before a change applies, and it applies from your next renewal. If you do not accept a change you can cancel before it applies without any fee, and a yearly plan you have already paid for keeps its price to the end of the year you paid for. Changes the law requires, and changes that only benefit you, can apply at once. We do not change a charge after the fact.

8. Cancelling

You can cancel any time, in two clicks, from your account. Pazira keeps answering until the end of the period you have paid for, and you are not charged again. If you cancel or change your mind, we do not refund time you have not used. This does not limit any refund or other remedy you are entitled to under the Australian Consumer Law.

We may suspend or end your service for non-payment, unlawful use or misuse, or a serious breach of these terms, with notice where practicable. If we end your service and you have not breached these terms, we refund the prepaid time you have not used.

9. Always answered

If Pazira is ever unavailable, calls forwarded to her go to voicemail; the message is written out and texted to you. If you have human backup, a member of our team answers those calls instead, Monday to Friday 9am to 5pm Sydney time, except NSW public holidays; outside those hours they go to voicemail. We aim for Pazira to be available at all times but cannot promise it; phone networks, our providers and your own phone service are outside our control.

10. Your responsibilities

• Forward only numbers you are entitled to forward.
• Give us accurate details about your business and keep them current.
• Use Pazira lawfully and tell us what she must not do or say.
• Callers are told at the start of a call that it may be recorded, and Pazira says she is an AI receptionist if she is asked. If you switch the recording line off in your settings, you are responsible for giving callers that notice another way. Where the law requires a caller’s consent to recording or transcription, you are responsible for it for calls to your business.
• Do not use Pazira to send advertising. The texts Pazira sends for you are booking codes, confirmations, reminders and summaries, and you must not ask us to add promotional content to them.
• Collect only what you need from callers. If your callers may mention their health, you are responsible for how you use that information in your business.

11. Add-ons and one-off projects

Website care, Google Ads management, social content, Google profile work and human backup are monthly add-ons; one-off projects are priced on the pricing page. You buy them from your account, where a confirmation page shows what will be charged before you confirm.

An add-on is charged from the day you add it to your next billing date, in proportion to the days left, and then in full each billing period. Nothing is charged for an add-on during your free trial; it starts with your plan. A one-off project is charged in full on the day you buy it. Google Ads spend is paid to Google separately.

You can take an add-on off at any time from your account. It stays until the end of the period you have paid for and is not charged again; we do not refund the period in progress. This does not limit any refund or other remedy you are entitled to under the Australian Consumer Law.

Human backup means a member of our team answers your calls while Pazira is unavailable, Monday to Friday 9am to 5pm Sydney time, except NSW public holidays. It covers up to 20 backup calls a month; further calls are $2.95 + GST each and invoiced.

12. Changes to Pazira

We improve Pazira continuously and may change voices, providers, features and the way she answers, keeping to what your plan promises. We will tell you about changes that matter to your business.

13. Intellectual property

The Pazira name, website, design, text and software belong to or are licensed to Ozthropic. You may use them to evaluate and use the service. Your business information and your callers’ details remain yours.

14. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law, including the guarantees that services are provided with due care and skill and are fit for a purpose you have made known to us. Where a guarantee cannot be excluded, these terms operate subject to it.

Where the law allows us to limit our liability for a failure to meet a consumer guarantee, our liability is limited, at our choice, to supplying the services again or paying the cost of having them supplied again.

15. Liability

To the extent the law allows, and subject to the section above, our total liability to you in connection with Pazira is limited to the fees you have paid us in the 12 months before the event that gave rise to the claim, and neither of us is liable to the other for indirect or consequential loss, including lost business, arising from Pazira, the demo, a missed or misrecorded call, an unavailable service or an automated response.

None of this limits liability for fraud or wilful misconduct, for death or personal injury, for a breach of privacy or confidentiality, for fees you owe, or any liability that cannot lawfully be limited.

16. Privacy

Our Privacy Policy explains how we handle your information and your callers’. It forms part of these terms.

17. Governing law and disputes

These terms are governed by the laws of New South Wales, Australia; the courts of New South Wales and applicable Commonwealth courts have non-exclusive jurisdiction. Your rights under the Australian Consumer Law do not depend on this choice of law.

If there is a dispute, tell us in writing at hello@pazira.com.au or through the contact page, and give us 30 days to put it right. If we cannot agree, we will consider mediation before either of us goes to court. Nothing here stops either of us seeking urgent help from a court.

18. Contact

Questions about these terms: write to hello@pazira.com.au or use the contact page.